The Payment System Is Unavailable Right Now Please Try Again Later
If y'all see an fault that says
We Are Unable to Process Your Asking At This Fourth dimension. Delight Endeavour Again Later.
It typically points to an before, partially-completed sign up attempt, or to some data from an inactive account that is saved on your device. Follow the troubleshooting steps for your device below to resolve the upshot.
Blu-ray Player
Check your email and password
Brand sure the email shown on your Goggle box is correct. If information technology isn't, click Previous to go back and fix it. Enter your password again, keeping in mind that Netflix passwords are case-sensitive. Click the pointer on the screen to modify between upper and lower case letters. Click Prove Countersign to run across your password and confirm it is right.
Reset your password
Reset Netflix
From the Netflix Home screen, open up the bill of fare on the left. Select Get Help or Settings. Select Sign out. If you lot're on an mistake screen: Select More Details. Select Sign out or Reset. If y'all tin can't notice Sign out, press these buttons in order on your remote: Up, Up, Down, Down, Left, Correct, Left, Correct, Up, Upward, Up, Up. Then, select Sign out, Reset, or Deactivate.
Restart your device
Unplug your device from ability. Press the ability button on the device in one case, then wait ane minute. If your device doesn't accept a ability push button or you can't reach it, leave it unplugged for three minutes instead. Plug your device dorsum in. Plow your device on and attempt Netflix once again.
Restart your dwelling network
Turn off or unplug your Blu-ray actor. Unplug your modem (and your wireless router, if it'southward a separate device) from ability for thirty seconds. Plug in your modem and wait until no new indicator lights are blinking on. If your router is divide from your modem, plug it in and wait until no new indicator lights are blinking on. Turn your Blu-ray role player back on and endeavour Netflix again.
Improve your Wi-Fi bespeak
To better your Wi-Fi: Movement your router and your device closer to each other. If possible, put them in the aforementioned room. Move your router away from other wireless devices and appliances. Continue your router in an open space off the flooring. Routers become better reception when on a desk-bound or bookshelf.
Restore your default connection settings
If you lot've changed the connexion settings on your device, you lot'll need to change them back to default. These settings could include: Custom modem settings. Virtual Private Network (VPN) or proxy service settings. Custom DNS settings. If you need help changing these settings, contact the device manufacturer. Once you've reset these settings, try Netflix again.
Contact your net service provider
Contact your isp. They tin can tell y'all if your modem/router is ready and working correctly.
Fix-top Box
Check your electronic mail and password
Make sure the email shown on your TV is correct. If information technology isn't, click Previous to go back and prepare it. Enter your password again, keeping in listen that Netflix passwords are case-sensitive. Click the arrow on the screen to change betwixt upper and lower example messages. Click Evidence Password to see your password and confirm it is correct.
Reset your password
Restart your device
Turn off your device. If your device has a power cable, unplug information technology. Make sure your device is completely off, non just in sleep or standby mode. Leave your device off for fifteen seconds. Plough on your device and effort Netflix again.
Reset Netflix
From the Netflix Home screen, open the menu on the left. Select Get Assistance or Settings. Select Sign out. If you're on an error screen: Select More Details. Select Sign out or Reset. If y'all can't discover Sign out, printing these buttons in order on your remote: Up, Up, Down, Downwards, Left, Right, Left, Right, Up, Up, Up, Up. Then, select Sign out, Reset, or Deactivate.
Restart your abode network
For this step, make sure to leave your gear up-top box and all of your home network equipment unplugged as a grouping for 30 seconds before plugging each device back in ane by one. Turn off or unplug your ready-top box. Unplug your modem (and your wireless router, if it'southward a separate device) from power for 30 seconds. Plug in your modem and await until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and look until no new indicator lights are blinking on. Plow your fix-top box dorsum on and effort Netflix again.
Improve your Wi-Fi signal
To improve your Wi-Fi: Move your router and your device closer to each other. If possible, put them in the same room. Move your router away from other wireless devices and appliances. Go on your router in an open infinite off the floor. Routers go better reception when on a desk or bookshelf.
Restore your default connection settings
If you've inverse the connectedness settings on your device, you lot'll need to modify them dorsum to default. These settings could include: Custom modem settings. Virtual Individual Network (VPN) or proxy service settings. Custom DNS settings. If you demand help changing these settings, contact the device manufacturer. Once y'all've reset these settings, attempt Netflix once again.
Contact your internet access provider
Contact your isp. They can tell you if your modem/router is prepare up and working correctly.
Smart Telly
Bank check your electronic mail and countersign
Brand sure the email shown on your TV is right. If information technology isn't, click Previous to go back and fix it. Enter your countersign again, keeping in heed that Netflix passwords are instance-sensitive. Click the arrow on the screen to change between upper and lower case messages. Click Evidence Password to see your password and confirm it is correct.
Reset your password
Reset Netflix
From the Netflix Abode screen, open the menu on the left. Select Become Help or Settings. Select Sign out. If you're on an error screen: Select More Details. Select Sign out or Reset. If yous tin can't find Sign out, press these buttons in lodge on your remote: Up, Up, Down, Downwards, Left, Correct, Left, Right, Up, Up, Upwardly, Up. And so, select Sign out, Reset, or Conciliate.
Restart your device
Unplug your device from power. Press the power push on the device once, then wait 1 minute. If your device doesn't have a power push button or you tin can't reach information technology, leave it unplugged for 3 minutes instead. Plug your device back in. Turn your device on and try Netflix over again.
Restart your home network
Turn off or unplug your smart Boob tube. Unplug your modem (and your wireless router, if information technology'due south a separate device) from power for 30 seconds. Plug in your modem and await until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on. Turn your smart Idiot box back on and try Netflix again.
Ameliorate your Wi-Fi signal
To amend your Wi-Fi: Move your router and your device closer to each other. If possible, put them in the aforementioned room. Movement your router away from other wireless devices and appliances. Proceed your router in an open space off the floor. Routers get better reception when on a desk or bookshelf.
Restore your default connexion settings
If you've changed the connexion settings on your device, yous'll need to change them dorsum to default. These settings could include: Custom modem settings. Virtual Private Network (VPN) or proxy service settings. Custom DNS settings. If you demand assist changing these settings, contact the device manufacturer. Once you've reset these settings, effort Netflix over again.
Contact your internet service provider
Contact your internet service provider. They can tell you if your modem/router is set up and working correctly.
Streaming Media Thespian
Check your email and countersign
Make sure the email shown on your Television is correct. If it isn't, click Previous to go back and ready information technology. Enter your password once again, keeping in mind that Netflix passwords are case-sensitive. Click the arrow on the screen to change between upper and lower instance messages. Click Show Password to run across your password and confirm it is correct.
Reset your password
Reset Netflix
From the Netflix Habitation screen, open the menu on the left. Select Go Assist or Settings. Select Sign out. If you're on an fault screen: Select More Details. Select Sign out or Reset. If you can't find Sign out, printing these buttons in order on your remote: Up, Up, Down, Down, Left, Right, Left, Right, Upwardly, Up, Up, Up. So, select Sign out, Reset, or Conciliate.
Restart your device
Unplug your device from power. Printing the power button on the device one time, then expect one minute. If your device doesn't have a power button or you can't reach it, leave information technology unplugged for three minutes instead. Plug your device dorsum in. Plow your device on and effort Netflix again.
Restart your home network
Turn off or unplug your streaming media player. Unplug your modem (and your wireless router, if it'due south a carve up device) from ability for xxx seconds. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and look until no new indicator lights are blinking on. Turn your streaming media player back on and effort Netflix again.
Improve your Wi-Fi signal
To improve your Wi-Fi: Move your router and your device closer to each other. If possible, put them in the same room. Move your router away from other wireless devices and appliances. Proceed your router in an open space off the flooring. Routers get better reception when on a desk or bookshelf.
Restore your default connection settings
If you've changed the connection settings on your device, yous'll need to change them back to default. These settings could include: Custom modem settings. Virtual Private Network (VPN) or proxy service settings. Custom DNS settings. If you need assistance changing these settings, contact the device manufacturer. One time y'all've reset these settings, try Netflix again.
Contact your cyberspace service provider
Contact your isp. They tin can tell yous if your modem/router is set up and working correctly.
All other devices
Source: https://help.netflix.com/en/node/41909
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